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Capitalia RewardS
The Loyalty Program for Premium Stays and Exclusive Travel Benefits
Welcome to Capitalia Rewards, the exclusive loyalty program for travelers seeking the best premium accommodations in Mexico. With every stay at Capitalia, you earn points redeemable for free nights, special discounts, exclusive services, and much more.
As a Capitalia Rewards member, you unlock unique benefits such as early check-in, virtual concierge, personalized gifts, and access to private events, depending on your membership tier.
Enrollment is automatic with your first booking, and from that moment, every visit brings you closer to new rewards.
Turn every trip into an unforgettable experience while earning more with each stay.
Rewards Tiers
Green
Requirements:
Automatic registration upon joining.
Benefits:
- Earn 1 point for every $1 USD spent.
- Access to exclusive promotions and discounts on additional services.
- Promotional Code: 10% off your next stay.
Gold
Requirements:
Spend $3,000 USD in a year.
Benefits:
- Earn 1.25 points for every $1 USD spent.
- Early check-in and late check-out (subject to availability).
- Welcome amenities.
- Promotional Code: 10% off your next stay.
Platinum
Requirements:
Spend $7,000 USD in a year.
Benefits:
- Earn 1.5 points for every $1 USD spent.
- Early check-in and late check-out (subject to availability).
- Personalized virtual concierge for exclusive experiences and special services.
- Access to private events like gourmet dinners and cultural activities.
- Premium welcome amenities
- Promotional Code: 12% off your next stay.
Black
Requirements:
Spend $20,000 USD in a year.
Benefits:
- Earn 1.75 points for every $1 USD spent.
- Early check-in and late check-out (subject to availability).
- One complimentary massage a year / Private Chef Meal
- Access to personalized gifts during each stay.
- Luxury welcome amenities tailored to your preferences.
- 24/7 premium virtual concierge service.
- Promotional Code: 15% off your next stay.
FAQs
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How do I register for Capitalia Rewards?
Registration is automatic when you make your first booking with Capitalia.
How do I earn points?
You earn points for every dollar spent on stays, additional services, and exclusive promotions.
How much are the points worth?
The value depends on the number of points and your tier. For example, 1,000 points can be worth between $30 USD and $37.50 USD at higher tiers.
What are the program tiers and how do I reach them?
The tiers are Green, Gold, Platinum, and Black. You level up based on your annual spending with Capitalia.
How long are my points valid?
Points expire 12 months after being earned, unless there is new account activity.
What can I redeem my points for?
You can redeem points for free nights, discounts, unique experiences, exclusive products, or services like massages and private dining.
How do I check my points balance?
You can check your points and tier status in your user portal on the Capitalia website or app.
What benefits do I get as I level up?
Each tier unlocks more benefits, such as early check-in, virtual concierge, personalized gifts, and higher discounts.
Can I pay for bookings with points?
Yes, you can use the “Pay with Points” feature when making your reservation.
Can I earn points by referring friends?
Yes, you earn 5,000 points when a friend completes their first booking. They also receive a 15% discount.
What happens if I don’t use my account for a while?
After 90 days of inactivity, you’ll receive a special incentive to return, such as exclusive discounts.
Can I redeem points for physical products?
Yes, our catalog includes items like thermoses, travel kits, premium bottles, and more.
How will I know when I level up?
You’ll receive an email notification when you reach a new tier, along with the benefits you’ve unlocked.
Can I combine points with cash for a booking?
Yes, you can partially pay with points and cover the rest with a credit or debit card.
Can I transfer points between accounts?
At this time, points are not transferable between accounts.
